The Process
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Repair Process
Your insurance company needs a detailed estimate of all vehicle damage before repairs can begin. This can be done either through a digital assessment, where the estimate and photos are sent directly to the insurer, or via an on-site evaluation by an insurance assessor.
Once the repairs are approved, any necessary parts will be ordered. If parts need to be sourced from overseas, expect possible delays of 7-15 working days.
Step One
Make an insurance claim and choose Gray & Galpin as your repairer
Step Two
Contact Gray & Galpin to arrange an assessment of repairs
Step Three
Gray & Galpin will email the assessment to the insurance company
Step Four
Wait for the authorisation from the insurance company
Step Five
We will start the repair work on your vehicle
Step Six
Repairs completed & quality control check is done
Step Seven
Pick up of vehicle and excess payment if any settled
Step Eight
Customer feedback via Google Reviews
We are committed to providing our customers with safe, efficient, and high-quality vehicle repairs, ensuring a hassle-free experience from start to finish. From claim submission to arranging courtesy vehicles and delivering your repaired car, we handle it all with care.
At our repair shop, you’ll receive friendly, professional service in a clean, organised, and well-equipped environment. Our goal is to build trust and lasting relationships with each and every customer.
Call us on 09 278 5251 or email us grayandgalpinltd@xtra.co.nz to book
For more information view our FAQ page
